Noorderlaan 79 bus 13, 2030 Antwerpen, België / +32 (0)3 443 12 15 / info@go4logistics.be

SUPPORT

+32 (0)3 443 12 15 | support@go4logistics.be

HELPDESK

The Go4Logistics helpdesk is available for all your questions regarding use of the Go4TMS Suite. They are happy to support you in your daily use of our products. The helpdesk can be reached on working days between 9:00 and 17:30 with the following contact details.

Phone: +32 3 443 12 15 
E-mail: support@go4logistics.be

All requests received by phone or e-mail are registered in our ticketing system. Each problem is assigned a unique ticket number that is generated using the following format [G4L- 12345]. All related information and further communications will be linked to the ticket.

On request, our customers can receive an overview report with the outstanding tickets and hours worked per ticket.

We recommend using the TeamViewer tool for remote assistance. Below, you can find a link to download the TeamViewer Quick Support program through which you give us access to your PC.

MANUALS

Upon simple request, as a customer, you can be granted access to a number of information sheets with a description of the main functionalities of the Go4TMS Suite.

Topics covered in the information sheets include:

  • Basic data (customers, suppliers, carriers, shipping companies, addresses, materials, …)
  • Orders and order processing
  • Routes
  • Transport orders and shipping orders
  • Rates
  • Invoicing (including cost and revenue projections)

To obtain access, send your request to support@go4logistics.be.

VERSION MANAGEMENT

Support is always guaranteed for the most current version “Go4TMS Suite NAV2016” and “Go4Integration NAV2016” as well as for the previous version “Go4TMS Suite NAV2013”.

Our Go4TMS Suite follows the ‘Statement of Direction for Microsoft Dynamics NAV’, on which our solutions are based. This means that when Microsoft adds new functionalities, our solution is updated within a time frame of 6 months, after which customers have access to the latest version.

Support for “Go4TMS Suite NAV2009” was discontinued on 1 July 2016.

SERVICE LEVEL AGREEMENT

As a customer, you can choose from 3 types of ‘Service Level Agreements’ (Gold, Silver and Bronze).
Depending on the SLA type, we distinguish between the following priority levels. Details are as follows:

  • Urgent – reaction required within 2 hours
  • Today – reaction on the same working day required (if the request was submitted before 12 noon, otherwise next working day)
  • Next day – reaction on the next working day
  • Within 5D – reaction within 5 working days
  • User request – the customer determines when the ticket needs to be processed (> 5 working days)

  • Next day – reaction on the next working day
  • Within 5D – reaction within 5 working days
  • User request – the customer determines when the ticket needs to be processed (> 5 working days)

  • Within 5D – reaction within 5 working days
  • User request – the customer determines when the ticket needs to be processed (> 5 working days)