{"id":109327,"date":"2018-08-09T10:12:43","date_gmt":"2018-08-09T10:12:43","guid":{"rendered":"http:\/\/go4logistics.wearelama.be\/support\/"},"modified":"2022-01-11T15:06:06","modified_gmt":"2022-01-11T13:06:06","slug":"support","status":"publish","type":"page","link":"https:\/\/www.go4logistics.be\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row css=”.vc_custom_1626793749019{background-image: url(https:\/\/www.go4logistics.be\/wp-content\/uploads\/2021\/04\/Support.jpg?id=111130) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_empty_space height=”147px”][vc_custom_heading text=”SUPPORT” font_container=”tag:h1|font_size:42pt|text_align:center|color:%23ffffff|line_height:42px” google_fonts=”font_family:Open Sans%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:900%20bold%20regular%3A900%3Anormal” el_class=”lettersp”][vc_custom_heading text=”+32 (0)3 443 12 15 | support@go4logistics.be” font_container=”tag:h2|font_size:31pt|text_align:center|color:%23ffffff|line_height:33pt” google_fonts=”font_family:Open Sans%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:600%20bold%20regular%3A600%3Anormal” el_class=”smallerfont”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Take control of my screen<\/a><\/center>[\/vc_column_text][vc_empty_space height=”95px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

SUPPORT DESK<\/h3>\n

[\/vc_column_text][vc_column_text el_class=”fronttext2″]The staff of the Go4Logistics support desk can assist you with any questions you may have about using Go4TMS. We can be reached on weekdays from 9 AM to 5:30 PM<\/strong>:<\/p>\n

Telephone: +32 3 443 12 15 <\/strong>
\nE-mail: support@go4logistics.be<\/a> <\/strong><\/p>\n

All support questions are registered in our ticketing system and then resolved in the order of priority. All related information and additional communication is linked to the ticket, so you know that all parts of your issue are being addressed quickly and efficiently.[\/vc_column_text][vc_column_text el_class=”fronttext2″]Do you need remote assistance<\/strong>?
\nThen all you need is the TeamViewer tool.
\nDownload the TeamViewer Quick Support program using the link provided below. You can then give us access to your PC and we can take it from there.[\/vc_column_text][vc_empty_space height=”7px”][vc_column_text]Download Teamviewer<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

CUSTOMER PORTAL<\/h3>\n

[\/vc_column_text][vc_column_text el_class=”fronttext2″]<\/p>\n

For the optimal level of support, we offer our customers the customer portal. With the customer portal, you can create your own support ticket which is then automatically forwarded to our support desk. You can then use the portal to track all your open tickets and their status in real time.<\/p>\n

Sounds interesting? Send your request to support@go4logistics.be<\/a>.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

USER GUIDES<\/h3>\n

[\/vc_column_text][vc_column_text el_class=”fronttext2″]After implementation of Go4TMS in your business, we can draft custom user guides for you that are specific to the functionalities you need. You simply tell your consultant what user guides you might find useful in the future. Your consultant will then compile them and set up your access to the Go4Logistics Wiki page. There you will find all the user guides specific to your company\u2019s needs collected for you in one place.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1618434097467{padding-top: 40px !important;padding-bottom: 30px !important;background-color: #f4f4f4 !important;}”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”SERVICE LEVEL AGREEMENT” font_container=”tag:h2|font_size:27px|text_align:center|color:%230a0a0a” google_fonts=”font_family:Open Sans%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:600%20bold%20regular%3A600%3Anormal”][vc_row_inner][vc_column_inner width=”5\/12″][\/vc_column_inner][vc_column_inner width=”2\/12″][vc_column_text el_class=”fronttext2″]<\/p>\n

<\/div>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″][\/vc_column_inner][\/vc_row_inner][vc_column_text el_class=”fronttext2″]<\/p>\n

We have two types of support contracts to choose from. Your choice between them will depend on your operational activities and the needs of your users.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row gap=”35″ css=”.vc_custom_1627930427850{background-color: #f4f4f4 !important;}”][vc_column width=”1\/2″ offset=”vc_col-lg-offset-1 vc_col-lg-5″][vc_single_image image=”112355″][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]Our support employees are available for you on weekdays from 9 AM to 5:30 PM,[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005989620{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]and your communication with us will go through our regular telephone number, our e-mail address or the customer portal.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005994108{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]With this support formula, you pay the standard “standby” fee.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005998780{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]The time required to resolve your ticket will then be invoiced at the standard hourly rate.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-lg-offset-1 vc_col-lg-5″][vc_single_image image=”112357″][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]You can reach our support employees every weekday from 6 AM to 10 PM,[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]via a dedicated mobile number assigned to you.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]You can track the status of your open tickets on the customer portal.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]With this extended support formula, you pay a higher “standby” fee.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1628005985301{padding-left: 30px !important;}”][vc_column_inner][vc_icon icon_fontawesome=”fas fa-check” color=”custom” align=”right” custom_color=”#7cb02e” el_class=”absoluteicon”][vc_column_text el_class=”fronttext2″]The time required to resolve your ticket will be charged at the standard hourly rate plus a surcharge of 50% on the hours before 9 AM and after 5:30 PM.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”125px”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1626793749019{background-image: url(https:\/\/www.go4logistics.be\/wp-content\/uploads\/2021\/04\/Support.jpg?id=111130) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_empty_space height=”147px”][vc_custom_heading text=”SUPPORT” font_container=”tag:h1|font_size:42pt|text_align:center|color:%23ffffff|line_height:42px” google_fonts=”font_family:Open Sans%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:900%20bold%20regular%3A900%3Anormal” el_class=”lettersp”][vc_custom_heading text=”+32 (0)3 443 12 […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-109327","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/109327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/comments?post=109327"}],"version-history":[{"count":41,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/109327\/revisions"}],"predecessor-version":[{"id":112937,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/109327\/revisions\/112937"}],"wp:attachment":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/media?parent=109327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}