{"id":115509,"date":"2024-12-16T16:30:20","date_gmt":"2024-12-16T14:30:20","guid":{"rendered":"https:\/\/www.go4logistics.be\/?page_id=115509"},"modified":"2024-12-16T18:18:56","modified_gmt":"2024-12-16T16:18:56","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.go4logistics.be\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1726737672993{background-image: url(https:\/\/www.go4logistics.be\/wp-content\/uploads\/2024\/09\/Klantentevredenheid.jpg?id=115728) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;bg25&#8243;][vc_column][vc_empty_space height=&#8221;147px&#8221;][vc_custom_heading text=&#8221;CUSTOMER SATISFACTION THANKS TO A TRANSPORT MANAGEMENT SYSTEM&#8221; font_container=&#8221;tag:h1|font_size:36pt|text_align:center|color:%23ffffff|line_height:52px&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:800%20bold%20regular%3A800%3Anormal&#8221; el_class=&#8221;lettersp&#8221;][vc_custom_heading text=&#8221;&#8221; font_container=&#8221;tag:h2|font_size:31pt|text_align:center|color:%23ffffff|line_height:33pt&#8221; el_class=&#8221;lettersp&#8221;][vc_empty_space height=&#8221;95px&#8221;][vc_empty_space height=&#8221;95px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1485363455756{margin-top: 20px !important;}&#8221;][vc_column_inner][vc_column_text font_size=&#8221;p17px&#8221; el_class=&#8221;fronttext&#8221;]<\/p>\n<p style=\"text-align: center;\">Go4TMS contributes to more reliable and transparent logistics services and ultimately to more satisfied and loyal customers.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1722252542953{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_column_text el_class=&#8221;fronttext2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Communicate transparently with your customer thanks to a Transport Management System<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]If required, you can even share real-time information about the execution of your transport with the Go4TMS&#8217; built-in integration and communication tools.<\/p>\n<p>It allows your customers to track their orders themselves. You can also share documents with your customers such as the CMR, signed-off delivery notes, photos of damaged goods, or the invoice.[\/vc_column_text][vc_empty_space][vc_empty_space][vc_empty_space][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_empty_space][vc_single_image image=&#8221;114044&#8243;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1694712499345{padding-left: 50px !important;}&#8221;][vc_empty_space][vc_empty_space][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Timely delivery and the best quality<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Go4TMS schedules and optimizes routes, resulting in accurate delivery times. By real-time monitoring of your transport and, for example, the temperature in the truck, the goods are also always delivered in the best quality. This means that your customers receive their goods on time and in the best quality, which increases trust and customer satisfaction.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Always on time<br \/>\n<\/strong>With the registration of the desired or required delivery moment, the planning tool automatically knows what needs to be planned first.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Optimize routes<br \/>\n<\/strong>By integrating Go4TMS with a route optimization tool, we take all the guesswork off the planner\u2019s hands. Go4TMS automatically suggests the most ideal route.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Real-time communication with the driver<br \/>\n<\/strong>By linking Go4TMS with your drivers&#8217; onboard computers or mobile transport applications, transport orders are automatically forwarded. The drivers, in turn, can feed back real-time data that the back office employees can use to make any adjustments needed.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Get in touch&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.go4logistics.be%2Fen%2Fcontact%2F&#8221; el_class=&#8221;newcta&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1705417108694{background-color: #f4f4f4 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1694712787122{padding-left: 50px !important;}&#8221;][vc_empty_space][vc_empty_space][vc_column_text el_class=&#8221;fronttext2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Better customer service<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Customer service representatives have access to detailed information about each shipment thanks to Go4TMS, allowing them to answer customers&#8217; questions and concerns quickly and accurately.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Real-time information<\/strong><br \/>\nWith Go4TMS you can inform your customers about the status of their goods at any time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Document Management<br \/>\n<\/strong>All required documents and important communications with your customer are managed centrally and are accessible to all employees. Smooth follow-up guaranteed![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>A flexible Transport Management System<br \/>\n<\/strong>Go4TMS can be easily customized, in the first instance to your customer&#8217;s specific needs. You can integrate specific customer requirements and preferences, such as preferred times for delivery or special instructions, making the service more responsive to individual needs.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_empty_space][vc_column_text el_class=&#8221;fronttext2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Cloud Transport Management System<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Go4TMS is a 100% SaaS Transport Management System, giving you important assets to increase customer satisfaction.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Innovative transport management<br \/>\n<\/strong>With a SaaS solution, your transport software always runs on the latest version. Each update of Go4TMS introduces new features and functionalities, giving you immediate access to the latest tools. This will improve your operational processes allowing you to meet the ever-increasing demands of your customers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Connect easily<br \/>\n<\/strong>A SaaS solution evolves with the latest technological developments, so connecting with other systems only gets easier. The SaaS solution makes integrating Go4TMS with your customers&#8217; software a piece of cake. The result? More efficient collaboration.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_icon icon_fontawesome=&#8221;fas fa-check&#8221; color=&#8221;custom&#8221; size=&#8221;sm&#8221; align=&#8221;right&#8221; custom_color=&#8221;#7cb02e&#8221; el_class=&#8221;absoluteicon&#8221;][vc_column_text]<strong>Help customers with specific needs<br \/>\n<\/strong>Address customers&#8217; specific requirements, thanks to extensions available on Go4TMS through Microsoft AppSource &#8211; Microsoft&#8217;s marketplace for professional applications &#8211; or by using the Microsoft Power Platform.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Book your demo&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.go4logistics.be%2Fen%2Fi-book-a-demo%2F&#8221; el_class=&#8221;newcta&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1722252542953{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_empty_space][vc_single_image image=&#8221;114577&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_column_text el_class=&#8221;fronttext2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>A valuable TMS partner<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]A Transport Management System is not just another software package; it is a solution that must seamlessly fit the specific needs of your transport company. With our extensive experience in the transport industry, we know the unique challenges and requirements of your transport business.<\/p>\n<p>We also know that changes and unexpected situations are a daily occurrence in the transport sector. To keep your company agile and efficient and to give your customers the best service possible, we think it&#8217;s very important to move quickly![\/vc_column_text][vc_empty_space][vc_empty_space][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1726737689997{background-image: url(https:\/\/www.go4logistics.be\/wp-content\/uploads\/2024\/09\/3.jpg?id=115645) !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_empty_space][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Customer Satisfaction Thanks to Go4TMS<\/strong><\/span><\/h3>\n<p style=\"text-align: center; font-size: 17px;\"><span style=\"color: #ffffff;\">Discover the assets our customers have to improve customer service.<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;15&#8243; el_class=&#8221;solutions&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1726737704185{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: rgba(244,244,244,0.6) !important;*background-color: rgb(244,244,244) !important;}&#8221;][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1726737728327{padding-right: 15px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>\u201cThanks to Go4TMS, you only need to enter everything into the system once, so there\u2019s far less chance of errors. And the automation also means that the necessary information is sent to the right people immediately.\u201d<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong><br \/>\n<\/strong><em>Manuela Straatman<\/em><\/span><br \/>\n<span style=\"color: #333333;\"><em>Owner, Anaco<\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1726737745649{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: rgba(244,244,244,0.6) !important;*background-color: rgb(244,244,244) !important;}&#8221;][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1726737759869{padding-right: 15px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>\u201cWith the web portal, customers can import their transport orders directly, fast and error-free. This enables VRD to process large volumes of orders daily, and it saves a lot of time for both VRD and the customers.\u201d<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong><br \/>\n<\/strong><em>Liesbeth Van Raemdonck<br \/>\nProject manager, VRD<\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1726737771703{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: rgba(244,244,244,0.6) !important;*background-color: rgb(244,244,244) !important;}&#8221;][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1726737817686{padding-right: 15px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>\u201cOrder management has been completely adapted to our business: thanks to preconfigured parameters, we can quickly enter the orders and immediately outsource them by sending them directly to the courier service.\u201d<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><em>Gavin Jones<\/em><\/span><br \/>\n<span style=\"color: #333333;\"><em>Sales Director Europe, Jetpak<\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1623879300148{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center; color: black;\"><strong>Keep up with the latest news<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;23px&#8221;][vc_basic_grid post_type=&#8221;post&#8221; max_items=&#8221;3&#8243; item=&#8221;630&#8243; initial_loading_animation=&#8221;none&#8221; grid_id=&#8221;vc_gid:1734342891353-45698ff2-ea6c-10&#8243; el_class=&#8221;frontblog&#8221;][vc_btn title=&#8221;See all blogs&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; el_class=&#8221;newcta&#8221; link=&#8221;url:https%3A%2F%2Fwww.go4logistics.be%2Fen%2F%3Fattachment_id%3D111684|&#8221;][vc_empty_space height=&#8221;23px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1686769929912{background-image: url(https:\/\/www.go4logistics.be\/wp-content\/uploads\/2021\/04\/Nieuws.jpg?id=111138) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;newnewsletter bg60&#8243;][vc_column][vc_empty_space][vc_empty_space][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Stay up to date<\/h3>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Want to keep up with all the updates around Go4TMS?<\/span><br \/>\n<span style=\"color: #ffffff;\">Then sign up for the newsletter.<\/span><\/p>\n<p>[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"CUSTOMER SATISFACTION THANKS TO A TRANSPORT MANAGEMENT SYSTEM Go4TMS contributes to more reliable and transparent logistics services and ultimately to [...]","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-115509","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/115509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/comments?post=115509"}],"version-history":[{"count":10,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/115509\/revisions"}],"predecessor-version":[{"id":116811,"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/pages\/115509\/revisions\/116811"}],"wp:attachment":[{"href":"https:\/\/www.go4logistics.be\/en\/wp-json\/wp\/v2\/media?parent=115509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}