Go4TMS contributes to more reliable and transparent logistics services and ultimately to more satisfied and loyal customers.
CUSTOMER SATISFACTION THANKS TO A TRANSPORT MANAGEMENT SYSTEM
Communicate transparently with your customer thanks to a Transport Management System
If required, you can even share real-time information about the execution of your transport with the Go4TMS’ built-in integration and communication tools.
It allows your customers to track their orders themselves. You can also share documents with your customers such as the CMR, signed-off delivery notes, photos of damaged goods, or the invoice.
Timely delivery and the best quality
Go4TMS schedules and optimizes routes, resulting in accurate delivery times. By real-time monitoring of your transport and, for example, the temperature in the truck, the goods are also always delivered in the best quality. This means that your customers receive their goods on time and in the best quality, which increases trust and customer satisfaction.
Always on time
With the registration of the desired or required delivery moment, the planning tool automatically knows what needs to be planned first.
Optimize routes
By integrating Go4TMS with a route optimization tool, we take all the guesswork off the planner’s hands. Go4TMS automatically suggests the most ideal route.
Real-time communication with the driver
By linking Go4TMS with your drivers’ onboard computers or mobile transport applications, transport orders are automatically forwarded. The drivers, in turn, can feed back real-time data that the back office employees can use to make any adjustments needed.
Better customer service
Customer service representatives have access to detailed information about each shipment thanks to Go4TMS, allowing them to answer customers’ questions and concerns quickly and accurately.
Real-time information
With Go4TMS you can inform your customers about the status of their goods at any time.
Document Management
All required documents and important communications with your customer are managed centrally and are accessible to all employees. Smooth follow-up guaranteed!
A flexible Transport Management System
Go4TMS can be easily customized, in the first instance to your customer’s specific needs. You can integrate specific customer requirements and preferences, such as preferred times for delivery or special instructions, making the service more responsive to individual needs.
Cloud Transport Management System
Go4TMS is a 100% SaaS Transport Management System, giving you important assets to increase customer satisfaction.
Innovative transport management
With a SaaS solution, your transport software always runs on the latest version. Each update of Go4TMS introduces new features and functionalities, giving you immediate access to the latest tools. This will improve your operational processes allowing you to meet the ever-increasing demands of your customers.
Connect easily
A SaaS solution evolves with the latest technological developments, so connecting with other systems only gets easier. The SaaS solution makes integrating Go4TMS with your customers’ software a piece of cake. The result? More efficient collaboration.
Help customers with specific needs
Address customers’ specific requirements, thanks to extensions available on Go4TMS through Microsoft AppSource – Microsoft’s marketplace for professional applications – or by using the Microsoft Power Platform.
A valuable TMS partner
A Transport Management System is not just another software package; it is a solution that must seamlessly fit the specific needs of your transport company. With our extensive experience in the transport industry, we know the unique challenges and requirements of your transport business.
We also know that changes and unexpected situations are a daily occurrence in the transport sector. To keep your company agile and efficient and to give your customers the best service possible, we think it’s very important to move quickly!
Customer Satisfaction Thanks to Go4TMS
Discover the assets our customers have to improve customer service.
“Thanks to Go4TMS, you only need to enter everything into the system once, so there’s far less chance of errors. And the automation also means that the necessary information is sent to the right people immediately.”
Manuela Straatman
Owner, Anaco
“With the web portal, customers can import their transport orders directly, fast and error-free. This enables VRD to process large volumes of orders daily, and it saves a lot of time for both VRD and the customers.”
Liesbeth Van Raemdonck
Project manager, VRD
“Order management has been completely adapted to our business: thanks to preconfigured parameters, we can quickly enter the orders and immediately outsource them by sending them directly to the courier service.”
Gavin Jones
Sales Director Europe, Jetpak
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