The staff of the Go4Logistics support desk can assist you with any questions you may have about using Go4TMS. We can be reached on weekdays from 9 AM to 5:30 PM:
All support questions are registered in our ticketing system and then resolved in the order of priority. All related information and additional communication is linked to the ticket, so you know that all parts of your issue are being addressed quickly and efficiently.
Do you need remote assistance? Then all you need is the TeamViewer tool. Download the TeamViewer Quick Support program using the link provided below. You can then give us access to your PC and we can take it from there.
For the optimal level of support, we offer our customers the customer portal. With the customer portal, you can create your own support ticket which is then automatically forwarded to our support desk. You can then use the portal to track all your open tickets and their status in real time.
After implementation of Go4TMS in your business, we can draft custom user guides for you that are specific to the functionalities you need. You simply tell your consultant what user guides you might find useful in the future. Your consultant will then compile them and set up your access to the Go4Logistics Wiki page. There you will find all the user guides specific to your company’s needs collected for you in one place.
SERVICE LEVEL AGREEMENT
We have two types of support contracts to choose from. Your choice between them will depend on your operational activities and the needs of your users.
Our support employees are available for you on weekdays from 9 AM to 5:30 PM,
and your communication with us will go through our regular telephone number, our e-mail address or the customer portal.
With this support formula, you pay the standard “standby” fee.
The time required to resolve your ticket will then be invoiced at the standard hourly rate.
You can reach our support employees every weekday from 6 AM to 10 PM,
via a dedicated mobile number assigned to you.
You can track the status of your open tickets on the customer portal.
With this extended support formula, you pay a higher “standby” fee.
The time required to resolve your ticket will be charged at the standard hourly rate plus a surcharge of 50% on the hours before 9 AM and after 5:30 PM.
